REFUND & CANCELLATION POLICY

At screwlooselogistics, we deliver customized vehicle transport coordination, cross-border logistics, transport preparation, and vehicle collection and delivery services tailored to each European client’s individual route requirements. This Refund & Cancellation Policy outlines the conditions governing booking deposit refunds, cancellations, and service adjustments.

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1. Nature of Custom Services & Booking Deposits

Custom Service Scope: All logistics solutions offered by screwlooselogistics are bespoke and configured specifically around the vehicle details, collection points, destination routes, and scheduling requirements provided by the client.
Initial Booking Deposit: Payments submitted through our website represent an initial EUR booking deposit used to allocate logistics capacity, execute preliminary route assessments, and initiate pre-transport preparations.

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2. Deposit Refund & Cancellation Terms

Because logistics resource allocation begins immediately upon booking, deposit refunds and cancellation requests are handled according to the operational stage of the service:

Prior to Service Confirmation: If a client submits a cancellation request before transport schedule confirmation and resource allocation have taken place, the initial EUR deposit will be refunded in full.
Non-Feasibility of Route: If screwlooselogistics determines after initial route evaluation that a requested transport assignment cannot be safely or feasibly executed, any paid deposit will be refunded in full.
Post-Confirmation / Pre-Transport Preparation: Once a transport route has been confirmed and dedicated logistics preparations or vehicle dispatch planning have commenced, booking deposits become non-refundable to cover administrative, route mapping, and resource reservation costs.
Post-Collection: Once vehicle collection has taken place or transit has commenced, the service is deemed actively fulfilled and deposit refunds are no longer applicable.

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3. Client-Initiated Booking Modifications

Clients requesting modifications to pickup/delivery addresses, vehicle specifications, or transport dates after deposit payment must contact our support team promptly:

We will make reasonable operational efforts to accommodate requested route or schedule adjustments.
Significant modifications that require altered transport arrangements or supplementary logistics resources may necessitate an updated quote and revised deposit terms.

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4. Refund Processing Workflow

Approved refunds are processed back to the original EUR payment method used during the initial online transaction:

Processing Time: Once a refund request is approved, credit processing is initiated promptly. Depending on card issuing institutions and banking networks, funds typically appear on account statements within 5 to 10 business days.

Email: bookings@screwlooselogistics.com